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The New York Public Library

188 Madison Avenue 5th Floor, New York, NY 10016
www.nypl.org

Projects
7

The New York Public Library comprises simultaneously a set of scholarly research collections and a network of community libraries, and its intellectual and cultural range is both global and local, while singularly attuned to New York City. That combination lends to the Library an extraordinary richness. It is special also in being historically a privately managed, nonprofit corporation with a public mission, operating with both private and public financing in a century-old, still evolving private-public partnership. The research collections (for reference only, and organized as The Research Libraries, with four major centers) resemble the holdings of the great national and university libraries, and the community circulating libraries (organized as The Branch Libraries) resemble classic American municipal libraries.

Photos and Comments

Students who participated in ASB at the New York Public Library: Kelli Herm, Gaurav Anand, Anindita De, Chia-Hui Lin, Jennifer Balaco, Bria Lynn Parker, Anran Ye.

"I interviewed various staff members, participated in their daily activities, observed customer reactions on various service points, and documented everything. Towards the end of the week, I created a summary report of the problems I observed and with possible solutions and recommendations. "

"I really liked learning more about the history of one of the NYC neighborhoods, and I that was allowed much flexibility and creativity. I also had a chance to spend the day with a school group who had come to research and to learn about the databases."

"It was really good for me to step out of my comfort zone, trying to find my way through the big city. I was able to get to know some of my classmates a little more, and to see the sites of the city for the first time."

"It has solidified my career plans and made me more confident in my decision to pursue music librarianship/archives."

More comments from participants...

Projects

Bronx Library Center/Public Services

Code: NYPL-01

Interns
1

This project gives students a unique and substantial opportunity to observe and give library service to a diverse population in an urban setting of New York City. Participants will work at the Bronx Library Center, a new state-of-the-art central library for the borough of the Bronx. This 78,000 square foot library, opened to the public in January 2006 and situated in a bustling and central commercial hub of the Bronx, offers a wide array of services, programs, and collections not only to the neighborhood but to the 1.5 million residents throughout the Bronx. An intern at the Bronx Library Center will work with Librarians in the Reference Room as well as observe public service desks in all parts of the library including the Latino/Puerto Rican Cultural Center, Children's Room, Teen Center, and Center for Reading and Writing. This internship also offers the possibility of observing and participating in technology training programs, school visits, presentations at community agencies, and cultural and educational programs offered in the Bronx Library Center's 150 seat auditorium. An intern will come away with a stronger knowledge of community based library service as well as a better understanding of programs and services offered at the 34 New York Public Library Bronx neighborhood branches.

The Research Libraries Education Outreach Program

Kelli Herm. Code: NYPL-02

Interns
1

The Research Libraries of The New York Public Library have begun a new three-year pilot that is an effort to open our collections and services to the K-12 education community. We will be identifying our holdings that relate to the state and local learning standards, and making them accessible by, among other things, developing research guides to our collections. Under the general supervision of the Director for Education Outreach, assists in conducting outreach efforts to New York City's schools by assisting in the :
- Development of learning experiences that build upon the NYPL research libraries' physical and virtual collections
- Development of learning experiences and interpretive materials that build upon exhibit content
- Preparations for a teacher and student digital exhibitions.
- Performs related duties as required.

Humanities and Social Sciences Library/Access and Reader Services

Gaurav Anand. Code: NYPL-03

Interns
1

This is a unique opportunity to learn the complex closed stack delivery system of the Humanities and Social Sciences Library and make meaningful recommendations for better customer service. The Humanities and Social Sciences Research Collection has over 5 million books on-site, and an additional 2.5 million items off-site at a shared storage facility in Princeton New Jersey. Access and Reader Services provide a call-ahead service that gathers material together for scholars that draw from many collections and locations and has it waiting for them when they arrive so they can maximize their time at the library. The intern will examine each facet of the system and produce a work-flow diagram, to include suggestions for improvement. Intern should be interested in excellent public service, integrating technology into seamless services, and public service personnel management.

Performing Arts Library/Exhibitions Office

Chia-Hui Lin. Code: NYPL-04

Interns
2

For a future project by The New York Public Library for the Performing Arts and the Museum of the City of New York, 2 students will document sites associated with social dance in New York for exhibition and web site. Students will set up a database, use historical research, including old and current maps, and select 5 sites for model project. During the week, interns will observe the press preview and opening of an exhibition.

The Branch Libraries/Office of Young Adult Services

Jennifer Balaco. Code: NYPL-05

Interns
1

Interested in young adult services in a busy, fast-paced urban library? For this internship, you will spend your week working with the Office of Young Adult Services, located in Midtown Manhattan. You will have the opportunity to work with NYPL staff on a variety of daily tasks, including public service, materials selection, programs and classes. You will have the opportunity to learn about homeworkNYC.org., a joint venture by the public libraries of New York for children and young adults. In addition to working in the centralized offices, you will spend a day working in Teen Central, located at the Donnell Library, and in other YA departments across the organization.

Rodgers & Hammerstein Archives of Recorded Sound

Bria Lynn Parker. Code: NYPL-06

Interns
1

The Rodgers & Hammerstein Archives of Recorded Sound seeks an intern to assist the Curator with cross checking for duplications of audio/visual materials against large dealer lists from which the Curator places orders. The intern would be working back and forth in two databases, CATNYP and AREV Acquisitions, and marking up lists where exact duplicates have been found. Preferably, the intern would have a music background, because only last names of composers and artists, together with abbreviated titles of works are listed. To search fast in these databases, the intern would have to recognize which are the artists names and which are the composers, and would have to be familiar with the more complete titles of the works. The intern will also have an opportunity to sit on a reference desk and observe the range of reference questions encountered at our Music/Recorded Sound Reference Station.

Science, Industry & Business Library/Information Services

Anran Ye. Code: NYPL-07

Interns
1

Working in Information Services of the nation's largest pubicly accessible business and science library, the intern will have a substantive opportunity for participant observation at all public service desks, the McGraw Information Services Center, the Cullman desk in SIBL's bustling circulating branch, and at telephone reference. Reviewing the responses to the week's email reference and smallbiz@nypl.org transactions will offer hands-on look at how the resources at a major research library are used by entrepreneurs and business start ups. The intern will have terrific exposure to the range of classes that SIBL gives on a walk in basis to the general public as well as those sessions customized for metro area school, university, professional and business groups. Other SIBL departments such as Technical Processing and Access Services are delighted to offer interning students in-depth overviews of their daily operations and special projects.

Participants' Comments

Education Outreach Research Libraries, NYPL

"My task was to research/brainstorm possible activities for a traveling toolkit that could be passed around to schools. The name of the education program is called 'My Neighborhood' in which elementary schoolchildren can learn more about the history of their neighborhoods. Using the Chelsea neighborhood as an example I researched the history of the area, looking in NY Times articles, maps and photos on the NYPL digital galleries, and also researched cultural traditions such as food, games, etc. They will use some of the examples I found to put together the kit."

"I really liked learning more about the history of one of the NYC neighborhoods, and I that was allowed much flexibility and creativity. I also had a chance to spend the day with a school group who had come to research and to learn about the databases. Also, I was able to visit a couple branch libraries and see their spaces for youth services. The parts that had the greatest impact on me were the times I spent with the youth services librarians. I really learned more about what their jobs are like and felt that they really enjoyed their work. It was kind of an eye-opener to visit some of the teen sections in the branch libraries. The fact that they had to have a school ID just to enter the teen section surprised me at first. It was a great experience and really helped me to become more well-rounded."

"It was really a pleasure to work at the NYPL research library. Everyone there was very helpful and welcoming. My supervisor was very helpful also, especially on the first day because I was very nervous about being in such a big city with so many people. She helped me to gain more confidence and take small steps to get past my fear. She is a great role model, and it was also nice to have someone from SI there, and especially someone from Michigan who could relate to my experience."

"It was really good for me to step out of my comfort zone, trying to find my way through the big city. I was able to get to know some of my classmates a little more, and to see the sites of the city for the first time. I really learned a lot from all of the NYPL staff that I met and spoke with."

"My project was kind of a mini contextual inquiry that we learnt in SI 501. Although one week was too less to implement this in detail, but I tried as much to go through all the formal processes of contextual inquiry. I interviewed various staff members, participated in their daily activities, observed customer reactions on various service points, and documented everything. Towards the end of the week, I created a summary report of the problems I observed and with possible solutions and recommendations. My supervisor liked this report and entirely agreed to all of the problems I noted. My supervisor will pass on the report to senior management (and he said that the Senior Management is really looking forward to see how outsiders see the problems present in the library processes.)"

"All the people I met were very helpful and friendly. They treated us as we were full-time staff and shared all the information with us. They gave us full freedom to do everything on our own."

Office of Young Adult Services

"I traveled to the biggest teen centers-St. George Library on Staten Island, the Bronx Library Center in the Bronx, and the Donnell Library in Mid-town Manhattan. I also visited the newest branch library-the Mulberry Street Branch in Manhattan and observed the teen librarian present a program. Additionally, I attended several meetings with my mentor about teens and collaboration between different community organizations."

"I loved seeing all of the different teen spaces and how they differ from neighborhood to neighborhood. I also really enjoyed getting to meet a variety of librarians who are at different stages of their careers. Visiting the Bronx Library Center was an eye-opening experience. I was dreading that visit and it was the best day of the week. I got to see the library, which was absolutely beautiful. Then I was able to observe the teen librarian interact with the teens in the space and attend his teen advisory meeting. It really made me consider where I want to end up in my career and reminded me how important it is to keep an open-mind when thinking about my future."

Rodgers and Hammerstein Archives of Recorded Sound

"I helped them catch up on an acquisitions backlog - checking lists against the archives holdings and assessing a collection of juvenile folk music to see what the archives would like. I also performed reference services, under the supervision of my mentor. I liked that I had an actual project to work on during the week. I also liked having the freedom to ask questions and learn whatever I wanted to learn about the work and the organization. Being able to get such a complete picture of how sound archives operate, the kinds of collections they have, the services they offer, and the issues they face had an incredible impact on me. It has solidified my career plans and made me more confident in my decision to pursue music librarianship/archives."

The SI Alternative Spring Break is open to graduate students of the University of Michigan's School of Information. Undergraduates looking for Alternative Spring Break opportunities should look into the University of Michigan Alternative Spring Break program administered by U-M's Ginsberg Center.